Frequently Asked Questions

Frequently Asked Questions

1. What are our approximate delivery times on used items? Normally within five days, but this can depend sometimes on the availability of spare parts.

2. What are our approximate delivery times on new items? 2-3 days if in stock

3. What are our approximate delivery times on made to order items? Six to eight weeks

4. Who do we recommend for servicing of equipment? For new equipment we recommend that you contact the manufacturer firstly. Then for older equipment we recommend the following -  Autoclaves, ovens and incubators - Lab 3. Centrifuges - DJB Labcare, Mr Colin Bradham. Vacuum pumps - Applied Vacuum, Thornbury, Mr Pete Bowen. Peristaltic, liquid and diaphragm pumps - Laboratory Vacuum Services Ltd - Mr Angus Willis.

5. Do we buy used equipment?  Yes we are always interested in quality used equipment depending upon age and condition. Please take a closer look at our Recycle Your Equipment page. Please send us a picture, together with the make and model number and we will gt back to you with an offer.

6. What checks are done on used equipment before it is sold? Function, cleanliness and electricial safety.

7. Can we ship items abroad? Is there anywhere we can’t ship to? We can send items worldwide.

8. Non-stock/Special items – is it possible to purchase items from us that we wouldn’t normally stock? We dont stock everything that we can supply. The Severn Sales New Equipment Catalogue and the website show the scope of items we can normally obtain. However we are glad to know what our customers need, but we cannot guarantee to be able to source it. Drop us a line with your request.

9. Are prices inclusive of VAT? No, all prices are subject to VAT and shipping

10. Is there a minimum order size? Yes, £100 + VAT

11. Why buy from us? We are a family ran business with 40 years of successful trading experience. Our knowledgable and experienced sales team each have a laboratory background themselves and our entire team are dedicated to providing you with the highest levels of service. Based in Bristol close to the M4, M5 and M32 we have good access to reliable transport links and are also easy to find should you wish to visit our showroom and warehouse!

12. What warranties/guarantees does new equipment come with? Always 1 year and in many cases two years.

13. What payment methods do we accept? All major credit and debit cards, BACS or cheque.

14. What after sales support is available? We offer a back to base warranty. Field support is limited, but we do have a number of contacts and useful organisations around the UK who help to service equipment for us.

15. Which popular brands do you stock? IKA stirrers, Heidolph stirrers, Bibby Stuart hotplates and hotplate stirrers, Juniper hotplates, Elga water purifers, Carbolite and Genlab ovens, Carbolite furnaces, Rocker pumps and much, much, more.

16. What is your privacy policy? – new 2015 policy coming soon

17. What is your returns policy? – new 2015 policy coming soon

18. What is your environmental policy? – new 2015 policy coming soon

19. Can we hire/lease equipment from us? Yes - all used equipment is available to hire. As a guide, the weekly hire rate is 10% of the used equipment selling price.

20. Is an appointment necessary to view the showroom? We normally recommend that you make an appointment with us so we can ensure that the furniture or equipment specialist to suit your enquiry is available on that day to see you personally. We can also prepare for your visit so that it is more effective and worthwhile.

   

We accept all major cards
Visa & Mastercard accepted
plus cheques and invoiced based accounts
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