Frequently Asked Questions

Here is a collection of our most frequently asked questions. Should you not find the answer to your questions here in our FAQ, please either call or email us for further details.

 

1. What are our approximate delivery times on used items?

Normally within five days, but this can depend sometimes on the availability of spare parts.

2. What are our approximate delivery times on new items?

2-3 days if in stock

3. What are our approximate delivery times on made-to-order items?

Six to eight weeks

4. Who do we recommend for servicing of equipment?

For new equipment we recommend that you contact the manufacturer first. Then for older equipment we recommend the following –  Autoclaves, ovens and incubators – Lab 3. Centrifuges – DJB Labcare, Mr Colin Bradham. Vacuum pumps – Applied Vacuum, Thornbury, Mr Pete Bowen. Peristaltic, liquid and diaphragm pumps – Laboratory Vacuum Services Ltd – Mr Angus Willis.

5. Do we buy used equipment?

Yes we are always interested in quality used equipment depending upon age and condition. Please take a closer look at our Recycle Your Equipment page. Please send us a picture, together with the make and model number and we will gt back to you with an offer

6. What checks are done on used equipment before it is sold?

Function, cleanliness and electricial safety.

7. Can we ship items abroad? Is there anywhere we can?t ship to?

We can ship items worldwide. If you are not UK-based please call our sales team to produce a personal quote including shipping for you.

8. Non stock and special items. Is it possible to purchase items that we wouldn't normally stock?

We don’t currently stock everything that we can supply. The Severn Sales New Equipment Catalogue and the website show the scope of the items we can normally obtain.

We are always glad to hear what you might need and will do our best to source it; we can’t guarantee that though. Call us, or drop us an email with your request to info@severnsales.com

9. Are prices inclusive of VAT?

No, all prices are subject to VAT and shipping at the current rates for each product and location.

10. Is there a minimum order size?

Yes, we currently request that the minimum order is £100 + VAT

11. Why buy from us?

Because our mission in life is to serve your scientific work, and make your life easier. We are a family ran business with over 40 years of successful trading experience and strong ethical values. Our knowledgeable and experienced sales team each have a laboratory background themselves and our entire team are dedicated to providing you with the highest levels of service.

12. What warranties and guarantees does the new equipment come with?

Always 1 year and in many cases 2 years. Please ask about your individual product when enquirying.

13. What warranties and guarantees does the used equipment come with?

Three months

14. What payment methods do we accept?

All major credit and debit cards, BACS, cheque, PayPal and customer account (depending upon trading and credit history).

15. What after sales support is available?

We offer a back to base warranty. Field support is limited, but we do have a number of contacts and useful organisations around the UK who help us to service equipment.

16. Which popular brands do you stock?

IKA stirrers, Heidolph stirrers, Bibby Stuart hotplates and hotplate stirrers, Juniper hotplates, Elga water purifers, Carbolite and Genlab ovens, Carbolite furnaces, Rocker pumps and much, much more.

17. What is your privacy policy?

New policy coming soon.

18. What is your returns policy?

New policy coming soon.

19. What is your environmental policy?

New policy coming soon.

20. Is it possible to hire/lease equipment from us?

Yes – all used equipment is available to hire. As a guide, the weekly hire rate is 10% of the used equipment selling rate.

Testimonial

“I have used Severn Sales ever since they were recommended to me by an ex-colleague in 1987. They always ‘go the extra mile’ to help; and if it isn’t listed – chances are they can get it. Prices are good for new equipment, and it’s very handy to be able to get hold of used equipment at vastly knocked-down cost; they are very friendly too. I would thoroughly recommend trying Severn Sales.”

Peter Sammon, Haldex Brake Products Ltd, 2015